Frequently Asked Questions

Remy Hair is hair where all cuticles are intact and naturally aligned in
one direction from root-to-tip, which prevents matting and tangling. At
Celebrity Hair Direct, we take pride in only offering Remy human hair
extensions.

Non-Remy human hair tangles easily because the cuticles are flowing
in opposite directions. Unfortunately, a large percentage of hair
extensions are made from Non-Remy hair with the vast majority being
produced and exported from China.

Synthetic Hair is composed of fine plastic fibers, manufactured to
look like human hair. In its basic form, synthetic hair is made from
low-grade acrylic or polyester that is heated and strung into strands
to make individual hair fibers. The strands are then laced or tied into
extensions and hairpieces.

Since Synthetic Hair is not real human hair, you’ll find the following:

  • It does not last long since it is made to look like human hair.
    It can last anywhere from approximately 2 weeks to 6 months.
  • It does not take heat well. In fact, it is known to burn or melt if
    you try to straighten or curl the hair at high heat.
  • It does not take color and/or bleaching since there is no cuticle
    to absorb the hair color. In fact, the chemical components of hair
    dye or bleach can degrade or dissolve the hair.

This is the reason Synthetic Hair is much less expensive than Human
Hair, and why it it can be found easily in beauty supply stores.

There is an abundance of Raw and Virgin Indian Hair exported
directly from India, mostly due to population, availability, and
cultural traditions. Hair extensions offered by Celebrity Hair Direct
are sourced from the Temples of India.

While Brazilian Hair is very popular, the truth is … the country
of Brazil does not export any significant amount of hair to
support the masses. Vendors that manufacture Brazilian Hair
actually import large quantities of Non-Remy Hair from India,
process it, and export it as top of the line Virgin Brazilian hair. 

Peruvian Hair is either Indian or Chinese Non-Remy Hair that
has been dipped in an acid bath (chemically processed) to
remove the cuticles, coated with silicone to make you believe
that the hair is silky and shiny, and then labeled as “so called”
Virgin Peruvian Hair. Peru does not export any significant
amount of hair.

Malaysian Hair is either Indian or Chinese Non-Remy Hair that
has been dipped in an acid bath, coated with silicone, and then
labeled as “so called” Virgin Malaysian Hair. Malaysia does not
export any significant amount of hair.

Mongolian Hair is either Indian or Chinese Non-Remy Hair that
has been dipped in an acid bath, coated with silicone, and then
labeled as “so called” Virgin Mongolian Hair. Mongolia does not
export any significant amount of hair.

Authentic Russian, Cambodian, and Burmese Hair actually
exists and is exported from each country specifically.

With that being said, China is the No. 1 exporter of hair extensions
to the United States. Based on the info below, most vendors are
importing your favorite “so-called” Raw and Virgin Hair directly
from China which is really a SCAM! Celebrity Hair Direct is actually
one of the few companies in the 2% that imports hair directly from
India. We’re happy to show our shipments tracking directly from
India unlike other vendors.

Hair Extensions Imports By Country

Each bundle of hair consists of approximately 3.5 ounces.

To ensure you receive the desired length, go up to the next
option range to guarantee the length you want. Selecting the
lower range will not guarantee you the length desired. You
will receive a length somewhere in between the range selected.
Example: If you desire a length of 18″ inches, we recommend
selecting the 18″-20″ length range instead of 16″-18″.

The bundle amounts below can be used to achieve a natural look.

12”-16” needs approximately 2 bundles.
18”-24” needs approximately 3 bundles.
26” and longer needs approximately 4 bundles.

If you desire a fuller look, you will need more depending on the
circumference/size of your head. Take into consideration that the
longer the hair, the shorter the width of the weft is. Your stylist
will be a great resource to consult and help determine your needs.

No. Celebrity Hair Direct prides itself on offering 100% Raw Hair
sourced directly from India. As a result, this is the most authentic
hair sourced from different donors. No two heads of hair are
exactly alike with Raw Hair since it is completely unprocessed.

Note: With Virgin Hair that has only been steamed processed for
texture, you may find two bundles that are very similar in texture.
However, the color of the bundles still vary since Virgin Hair is not
chemically processed to alter the color.

Celebrity Hair Direct only offers Raw Hair Extensions sourced
from the Temples of India. Typically, the bundle colors can range
based on the natural hair color of each donor from 1B to 2. Our
hair does not come in jet black.

Don’t be deceived by the masses. There is no such thing as
graded hair (i.e. 5A, 6A, 7A, 8A, 9A, 10A, etc). This is a scam
created by Chinese vendors that mix hair extensions with
synthetic fibers, animal hair, and collected leftover hair; and
then they manipulate this fake Raw and Virgin Hair by acid
washing and coating it with silicone to fool you, the consumer.
The hair extensions offered by Celebrity Hair Direct are authentic
Raw Hair Extensions sourced directly from single donors in India.

No. This is the smell of acid and silicone mixed together. Celebrity
Hair Direct extensions have not been processed in acid, silicone,
or any other harsh chemicals.

If you have purchased hair extensions from another vendor in the
past and you were told to use bleach, fabric softener, or baking soda
to revive or alter the corn chip smell … none of this is necessary or
recommended with Celebrity Hair Direct extensions.

Depending on how you care for your extensions, Celebrity Hair
Direct’s Raw Hair Extensions last for approximately 2 years.

Note: If your hair extensions are properly installed and you follow
our Celeb Hair Care Instructions you can extend the life of your hair.

We advise you NOT to cut or sew through your wefts because this
can cause shedding to occur. If it is necessary to cut your wefts, we
recommend sealing your wefts.

Yes, your Celebrity Hair Direct extensions can be bleached and
colored; however, this process is done at your own risk and we
advise that you use a licensed cosmetologist that specializes in
bleaching and coloring hair extensions. If not processed correctly,
bleaching (lifting hair color lighter) or adding dye (to darken) may
damage your extensions by drying them out, altering the texture,
and/or weakening an existing curl pattern. When bleaching your
hair extensions, we do not recommend anything stronger than a
20 volume developer. We suggest deep conditioning your hair
extensions a minimum of 24 hours before bleaching or coloring.
After the entire process of bleaching and coloring is done, we
recommend deep conditioning your hair extensions again. Note:
Celebrity Hair Direct does not guarantee the outcome of any
processed hair.

Yes, you may use heat styling tools on your Celebrity Hair
Direct extensions. Try to use a heat protectant product to
help prevent heat damage and use appropriate heat settings.

With your Celebrity Hair Direct Raw Hair, once you shampoo
and condition or c0-wash your hair extensions, the wave or
curl pattern will return to its original texture since Raw Hair
is pure and completely unprocessed.

Note: With Virgin Hair that has been steam processed for
texture, you’ll find that excessive heat use may alter the
texture.

We use a combination of products to co-wash your hair before shipping:
  • L’Oréal Hair Expertise: EverCrème Sulfate-Free
    Moisture System™ Intense Nourishing Conditioner
  • Biosilk Silk Therapy Conditioner
  • Design Essentials Natural Coconut & Monoi Deep Moisture Masque
We allow your hair to air dry. Half way through the air drying process,
we lightly add the following products:
  • OGX Nourishing Coconut Oil Weightless Hydrating Oil Mist
  • Biosilk Silk Therapy

Client Care is available Monday – Friday from 10 AM – 5 PM EST.
Our online boutique is available 24 hours a day.

Note: Our hours of operation are subject to change during holidays.

Any orders shipped to an address in the state of Georgia will be charged sales
tax. Since our boutique operates in the state of Georgia, we are required to
collect sales tax according to the tax rate based on your shipping address.

No, at this time we currently process and ship orders only to the US.
However, we plan to offer processing and shipping to the UK and
Canada soon.

Important: Once the UK and Canada has been added to our list of
countries, Celebrity Hair Direct cannot guarantee that you will or will
not be charged any customs fees, taxes, or duties. Any customs or import
duties are charged once your package reaches the destination country.
Celebrity Hair Direct is not responsible for any fees associated with an
international shipment. These fees are the sole responsibility of the
customer.

For all Raw Indian Temple Hair, please allow 7-14 business days from
date of purchase for order processing. Our hair is sourced directly
from India, inspected by us, prayed over and blessed, co-washed, and
the wefts are sealed before being shipped to you. Please consider this
process when scheduling your hair appointments. Orders are unable to
be expedited at this time.

For all items that are being purchased on sale, as a pre-order, or as a
backorder, please check the specific item on the product page to
determine order processing time.

Note: Weekends and holidays are not considered business days, and
no orders will be processed on these days. Order processing time is
separate from shipping time.

AFTER your order has been processed and shipped, the estimated
time of arrival is as follows:

US Orders
:
  • USPS Priority Mail (1-3 Business Days)

USPS Priority Mail Map


International Orders
:

  • TBD

Note: Sundays and holidays are not considered postal business
days, and our carriers will not deliver packages on these days.
Shipping timelines are based on the shipping method chosen
during checkout.

You may track your order in any of the following ways:

  • Visit Track My Order.
  • Login into My Account and and track through your order history.
  • Check the email that includes your “Tracking Number”.

We apologize, but Celebrity Hair Direct does not accept any
responsibility for packages that are lost or stolen by a carrier.
All packages are tracked by the carrier and any lost or stolen
package concerns should be addressed directly with the carrier.

Absolutely no shipments will be delivered to a P.O. Box.
We must have a physical address to deliver your package.

No, at this time we are strictly an online boutique. All orders
placed will be shipped directly to the address provided during
checkout.

You may request that your order be cancelled if the order has not
already been processed and shipped. Simply call Client Care at
1-678-250-5022 during normal business hours to request an order
cancellation. If your order has not already been processed and shipped,
you will receive a credit for the full amount to the original card used to
purchase in approximately 4-7 business days.

Note: We do not take any cancellation requests via email because it is
unlikely we will receive the message in time to void the order due to the
volume of emails we receive daily.