At Celebrity Hair Direct, we understand that it can be difficult to choose the perfect hair extensions online. We always want our customers to be completely satisfied. We will make every effort to match each order to your exact specifications. Because our natural hair is 100% raw and virgin human hair, each individual piece comes from a separate donor. As a result, we cannot guarantee hair color or texture.
Our natural hair comes in a straight, wavy, or curly pattern, and the color will range between a natural 1b and 2. In some cases we may have natural lighter pieces that are available upon request, but not guaranteed. With that being said, we are more than happy to offer you a refund or exchange based on the Return Policy outlined below.
We gladly accept returns on all uninstalled and unaltered hair extensions within 21 calendar days from purchase. Unaltered includes, but is not limited to, hair that is not processed, colored, rinsed, lifted, bleached, permed, cut, combed, brushed, picked out, washed, tested and/or removed from the original bundle. All returned hair extensions MUST:
- be returned in the original bundle, unworn, unaltered, and undamaged, and
- be returned in the original packaging with all items from the original shipment, including, but not limited to VIP storage bags, hangers, and flyers.
Style Sample Sets
We DO NOT ACCEPT RETURNS on any style sample sets. All Style Sample Sets are considered FINAL SALE with no refunds or exchanges.
We DO NOT ACCEPT RETURNS on any t-shirt orders. All t-shirts are considered FINAL SALE with no refunds or exchanges.
Hair Styling Tools
We gladly accept returns on all unused hair styling tools within 21 calendar days from purchase. All returned hair styling tools MUST be returned in the original packaging.
Return Authorization Number
To obtain a refund or exchange for an item that qualifies for a return, request a Return Authorization Number within 21 calendar days from purchase. To request a Return Authorization Number, email Beauty@CelebrityHairDirect.com and include the following information:
- order number,
- reason for return,
- the clear request for a refund or an exchange (note: if requesting an exchange, include what to exchange the merchandise for), and
- a photo of the merchandise.
There is a non-refundable 15% restocking fee on all returned merchandise.
All refunds will be issued minus the non-refundable 15% restocking fee.
If you select merchandise in exchange of greater value, you will be responsible for paying the additional cost of the item (plus the non-refundable 15% restocking fee and shipping costs). If the exchange is of lesser value, you will receive a refund of the difference (minus the non-refundable 15% restocking fee and shipping costs).
We highly recommend the return package be fully insured to cover any carrier issues. In addition, we strongly suggest a tracking number be obtained to ensure the return package can be tracked at all times.
Note: Celebrity Hair Direct does not accept any responsibility for packages lost by a carrier, nor do we offer any refunds or credits for shipping costs associated with returned or exchanged merchandise. All shipping costs are the sole responsibility of the customer.
The return package must be postmarked within 5 calendar days of receiving a Return Authorization Number to continue with a refund or exchange. The return package MUST include the following:
- the returned merchandise,
- the Return Authorization Number clearly printed on the shipping label,
- a copy of the return authorization email sent from Celebrity Hair Direct, and
- a copy of the original invoice.
Mail the return package to the following address:
Celebrity Hair Direct LLC
Return Authorization Number
3276 Buford Dr, Ste 104-398
Buford, GA 30519
Return Processing Time
Returned merchandise that qualifies for a refund or an exchange may take up to 7 calendar days to process and verify eligibility.
We will not accept any returned merchandise that does not follow this Return Policy as outlined above. Any loss incurred during a return or exchange, shall be the sole responsibility of the customer.